"A sale is not something you pursue; it's what happens while you are immersed in serving your customer."
~author unknown~
Hospitality Industry Services
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North Star Consulting was born in the hospitality industry, which remains our first love. Let us help you achieve your sales, revenue and customer loyalty goals.
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Training
Customer service training
Leadership and alignment training
Sales and negotiations training
E-sales and e-mail communication
Prospecting and business development
Upselling for front desk personnel
Reservations saless
Personality types and strategic selling
Stellar server training
Business etiquette training
Customized workshops
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Consulting
Service excellence initiatives
Incentive plan development
Market research
Online reputation management
Competitive analysis
Task force
Executive coaching
Sales strategy assessment and planning
Revenue management
Conference speaking
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Mystery Shops
At North Star, our shop product is like no other -- our customers frequently report that each shop is like its own mini-training. There is no other product on the market today as complete or instructive as the North Star mystery shop. Our clients rely on them to evaluate: sales and catering performance, reservations and front desk skill usage, candidate potential and competitors’ skill sets.
